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Posted 7/8/24

Ronald McDonald House Charities of Alabama
Family Life Coordinator

Overview: The Family Life Coordinator provides supportive services to families associated with Ronald McDonald House Charities of Alabama by working collaboratively with hospital partners, families, and the Family Life team. The Family Life Coordinator always promotes awareness and support of the RMHCA mission both publicly and privately. He/she must be committed to excellence, dedicated to the mission of RMHCA and self-motivated to take initiative. Must be comfortable working independently as well as collaboratively with a team while remaining flexible, empathetic, and compassionate to co-workers and families served by our mission.

Reports to:     April Dickerson, Director of Family Life

Status:            Part-time, Non-Exempt

Essential Duties and Responsibilities:

  • Work one-on-one with families to provide in-depth and robust psychosocial (non-clinical) and emotional check-ins (virtual, phone, in-person)
  • Act as an advocate for RMHCA families and promote their ability to advocate for themselves
  • Provide consistent and accurate communications to the families (e.g. explaining policies, identifying internal resources, etc.)
  • Track and follow up with families after they check out. Provide research or support to connect families with resources and referrals in their local area
  • Log all communication with families in Arreva
  • Maintain organized records of in-House support groups
  • Research resources and educational items to adapt to changing opportunities to support families, connect with external social workers and further develop the Resource Center for families
  • Connect with internal staff, volunteers, partners, and with external community-based organizations to support the continuation of care (e.g., Virtual Caregiver Support Group, Sibling Support Group, etc.)
  • Work with annual Social Work interns ensuring consistent and sufficient support and communication
  • Support creation and development of marketing/communication materials for families, social workers, or other stakeholders
  • Be attentive and observant of all aspects of the facility and operations to ensure a safe and secure environment for all staff and guests, report violations or concerns in a timely fashion
  • Serve as a resource for staff, families, guests, and volunteers
  • Assist with administrative needs of the Family Life Center
  • Provide an in-person presence (abiding by safety guidelines) in the House including public spaces (i.e. dining room, lobby, etc.)
  • Support the intake process for new and returning families
  • Identify gaps in coordination of care for families and build internal and external relationships to leverage support for families
  • Facilitate family’s access to community resources which provide emotional, financial, and other essential resources during a medical crisis
  • Coordinate and monitor families’ individualized needs including family wellness checks, addressing requests or needs, and enforcing House policies and restrictions
  • Identify and analyze patterns within the family’s experience and assist in developing strategies and other creative ideas to address families’ concerns
  • Report relevant statistics, general productivity, and family needs to the Director of Family Life on a weekly basis
  • Elevate family grievances, major concerns, or incidents to the Director of Family Life
  • Collaborate with the Programs & Activities Manger to determine viability and execution of additional programming and activity support needs identified within family meetings
  • Other duties as assigned

Qualifications, skills, and abilities required:

  • Masters Social Sciences: Social Work Masters preferred
  • Minimum of 1 year of experience working directly with children and families in crisis under licensed supervision
  • Extensive training on crisis intervention and crisis management with demonstrated experience utilizing critical thinking and analysis
  • Excellent attention to detail, well-organized, and ability to collect and manage qualitative and quantitative data
  • Superb communication skills (written, verbal, and interpersonal) with an ability to communicate in a timely and appropriate fashion while demonstrating empathy and active listening
  • Team-oriented focus while also demonstrating initiative and independence
  • Flexible work-style with ability to adjust priorities, multi-task, and manage time appropriately in a dynamic environment
  • Hospitable personality: welcoming, positive demeanor, resourceful, attentive, compassionate, observant, intuitive and engaging
  • Experience with Microsoft Office Suite (Outlook, Excel, Word) required, experience with other software or case management platforms a plus
  • Knowledge of additional language(s) a plus
  • Experience of working in healthcare field a plus

To apply: Email your resume and cover letter to April Dickerson, Director of Family Life